Privacy Policy

Privacy Policy of LILY LUXE

LILY LUXE values the protection of personal data for our customers. This privacy policy explains how personal information is collected, used, and protected. By using our services, you consent to the practices described in this policy.

Collection of Personal Information

LILY LUXE collects various types of personal data to provide an optimal shopping experience. These data may include:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information

Use of Personal Information

The collected personal information is used for the following purposes:

  • Processing and shipping orders
  • Managing payments and preventing fraud
  • Communicating with customers about their orders and product offerings
  • Improving customer service and responding to requests
  • Sending information about new products, promotions, and events (with customer consent)

Sharing of Personal Information

LILY LUXE does not sell, rent, or share personal information with third parties, except in the following cases:

  • With external service providers who process payments and handle shipping
  • When required by law or to comply with legal procedures
  • To protect the rights, property, or safety of LILY LUXE, its customers, or the public

Security of Personal Information

LILY LUXE implements appropriate security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Using encryption technologies for payment transactions
  • Limiting access to personal information to employees and partners who need it to provide our services

Retention of Personal Information

LILY LUXE retains personal data as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Customer Rights

Customers have certain rights under applicable law regarding their personal data, including:

  • Right of access: Customers can request a copy of their personal data held by LILY LUXE.
  • Right to rectification: Customers can request correction of inaccurate or incomplete personal data.
  • Right to erasure: Customers can request the deletion of their personal data, subject to legal retention periods.
  • Right to withdraw consent: Customers can withdraw their consent for the processing of their personal data at any time.

Cookies and Similar Technologies

LILY LUXE uses cookies and similar technologies to enhance the user experience on our website. Cookies help remember customer preferences and track site usage. Customers can adjust their browser settings to reject cookies, but this may affect website functionality.

Changes to the Privacy Policy

LILY LUXE may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Customers are encouraged to check this page regularly to stay informed of any changes.

Contact Information

For questions regarding this privacy policy or to exercise your rights concerning personal data, please contact LILY LUXE at the following address:

Email: info@lilyluxelondon.co.uk

LILY LUXE is committed to protecting the privacy of our customers and using personal data responsibly and securely.

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