Refund Policy
Return and Refund Policy of LILY LUXE
At LILY LUXE, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for return shipping costs. LILY LUXE does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Return requests must be made within 30 days from the receipt of the item. Returns will not be accepted after this period. Please adhere to this timeframe to be eligible for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure that you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email info@lilyluxelondon.co.uk. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement for a Return Form
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Baby Smiles is committed to ensuring the satisfaction of our customers. By respecting our return and refund policy, we guarantee that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@lilyluxelondon.co.uk.